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What the heck?

I was calling up a cafe today because it was put on sale and I wanted to know more.  A lady picked up the phone and I asked for the owner. I did not even have the chance to explain myself before she started saying:

  1. she only worked there and she does not know anything.
  2. her supervisor is not around and she cannot help me
  3. goodbye

Zero chance of me even remotely explaining what I wanted.

If there is anything I learnt from working in retail and at the call centres, any interaction with the customer may be your last and regardless of who you are(CEO, employee, or reception), you have to use the opportunity to make the customer feel wanted and come back again. You own the customer relationship!

Definitely an important lesson for Red Bulb to recognize and follow religiously.

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Posted on
Thursday, August 13th, 2009
Filed under:
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